Privacy Policy
Privacy Policy
Last updated: May 6, 2025
This Privacy Policy describes how The Loop Story ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from theloopstory.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date. Please review it regularly.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information from a variety of sources, depending on how you interact with us. This includes information you provide directly, information collected automatically, and information we receive from third parties. We use this data to process orders, offer customer service, improve our Services, communicate with you, comply with laws, and protect our rights and users.
Personal Information You Provide to Us
When you use our Services, we may collect personal information you provide such as your name, email address, phone number, billing and shipping addresses, payment information, and any messages you send to customer support. If you create an account, we may collect login credentials such as username and password. Any other information you voluntarily provide, such as reviews, feedback, or form submissions, may also be collected.
Information Collected Automatically
We automatically collect certain information when you interact with our Site, such as your IP address, device type, browser type, time spent on the Site, and pages visited. This data is gathered through the use of cookies and similar tracking technologies.
Information from Third Parties
We may receive information about you from third-party sources. This includes e-commerce platforms like Shopify, payment providers such as PayPal and Stripe, analytics providers like Google, marketing platforms, and logistics partners involved in order fulfillment. These third parties collect and share your information according to their own privacy policies.
How We Use Your Personal Information
We use your personal information to fulfill and manage your orders, process payments, communicate with you about your purchases or inquiries, provide customer service, manage your account, personalize your experience, detect and prevent fraud, improve our Site and Services, send marketing communications if you have opted in, and comply with legal obligations.
Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to provide functionality, analyze usage, and show relevant advertisements. You can manage cookie settings through your browser. Please note that blocking cookies may affect the availability or functionality of certain features. We do not respond to “Do Not Track” signals. For more information on the cookies used by our store provider Shopify, please visit shopify.com/legal/cookies.
Disclosure of Personal Information
We may share your information with trusted third parties, including Shopify, payment gateways, shipping providers, customer support software providers, and marketing partners. We may also share your information to comply with legal obligations or in the event of a business transfer. We do not sell your personal information or share sensitive data for profiling without your explicit consent.
Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to request its deletion.
Security and Data Retention
We take reasonable technical and organizational measures to protect your personal data. However, no method of transmission or storage is completely secure. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Rights Under the GDPR
If you are located in the European Economic Area (EEA) or the UK, you have the right to access your personal data, correct inaccuracies, request deletion, restrict or object to processing, request data portability, and withdraw your consent at any time. You also have the right to lodge a complaint with your local data protection authority. To exercise your rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.
International Transfers
We may transfer your personal information to countries outside of the EEA or UK. When we do so, we rely on lawful mechanisms such as Standard Contractual Clauses approved by the European Commission or equivalent legal frameworks to ensure appropriate protection of your data.
Contact Us
If you have any questions about this Privacy Policy or wish to make a request regarding your personal data, please contact us at:
Email: info@theloopstory.de
We act as the data controller for your personal data unless otherwise stated.